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BUSINESS GROWTH · STRATEGY · MARKETING · OPERATIONS 

Growth Starts Here

From strategy and branding to marketing, websites, Google, AI search, technology, and operations, I help connect the pieces that move your business forward so you can focus on what you do best.

Proudly serving small and mid-sized businesses in Flagstaff and throughout Northern Arizona.

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THE REAL PROBLEM

Where Most
Businesses
Get Stuck

It's rarely a lack of effort. More often, it's that the pieces of your business aren't working together.

Your Message isn't clear.

Your brand, website, and marketing should tell one consistent story. When they don't, customers lose confidence and choose businesses that feel more established.

Everything feels disconnected.

Your website, Google Business Profile, marketing, technology, and day-to-day operations should work together. When they don't, opportunities slip through the cracks.

Growth Stalls
Despite Effort

Business growth shouldn't depend on working longer hours. When strategy, marketing, technology, and operations work together, growth becomes more sustainable.

PACKAGES & PARTNERSHIPS

Support That Fits Your Business

Every business is different, and so is the support it needs. These packages are designed to give you a strong starting point, whether you're building your foundation, accelerating growth, or looking for a long-term strategic partner. Together, we'll create a plan that fits your goals, not the other way around.

FOUNDATION PACKAGE

Get found. Build trust.

Google Business Profile Management

Review Monitoring & Responses

Business Listings & Citations

Basic Website Updates

Monthly Performance Report

Dedicated Support

BEST FOR:

New businesses or those ready to build a stronger foundation.

GROWTH PACKAGE

Ready to take things to the next level?

Everything in Foundation Package

Advanced Website Updates

Email Newsletter (Written & Sent)

Advanced SEO & Local Optimization

Lead Generation Support

Monthly Strategy Call

BEST FOR:

Businesses ready to grow beyond word-of-mouth.

EXECUTIVE PARTNERSHIP

A true partner in your corner.

Everything in Growth Package

Executive-Level Strategy & Advising

Customer Journey Advising

Brand & Messaging Development

Process & Operational Improvements

Quarterly Business Review

BEST FOR:

Established businesses that want a strategic partner, not just a vendor.

Need something different? No problem. Every package is flexible and customized.

Add, remove, or adjust services to build the right plan for your business.

Illustration of the San Francisco Peaks in Flagstaff Arizona
WHAT IT'S LIKE TO WORK TOGETHER

More Than a Vendor

You get a partner, not a vendor.

I care about your business like it's my own.

I work inside your business, not outside of it.

Hands-on from strategy to execution.

We focus on what actually drives revenue.

No fluff. Just what moves the needle.

I stay hands-on.

I intentionally work with 5-9 clients so every business gets my full attention.

Shawn Costa Experience Snapshot
WE'RE A GREAT FIT IF...

You're a business owner ready to grow.

You’re getting customers, but business feels inconsistent or stalled.

You've tried different approaches, but something still feels disconnected.

You want a partner who can see your business the way you do.

NOT A RIGHT FIT IF...

You're looking for quick fixes or one-off tasks.

You want "just a website" without a bigger growth strategy.

You're looking for the lowest price over long-term value.

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BASED IN FLAGSTAFF, ARIZONA

I work with contractors, service businesses, B2B companies, and local operators in Flagstaff and across Northern Arizona who want to grow through a clearer online presence and a more connected approach to strategy, marketing, and operations. I also work with select clients nationwide.

Stylized drawing of the San Francisco Peaks used in 5or9 Design branding

LET'S BUILD SOMETHING THAT WORKS

Ready to build a business that's easier to find, easier to trust, and built for long-term growth?

To give every client my full attention, I intentionally work with just 5–9 businesses at a time. If that sounds like the kind of partnership you're looking for, let's talk.

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